Single Call agreement
Thank you for your interest in working together. Please read this information carefully.
The purpose of this Agreement is to set forth the details about our relationship so that we both are clear about our respective roles and communication to make our time positive, productive and comfortable.
This Agreement is entered into on __________between Lauren Joyce, The Magnetic Woman LLC and _____________ (Client). We both agree to the following:
- 1 - 45 minute private call with Lauren
- Bonuses (if applicable)
Client will be enrolled in the Program upon receipt of: (1) a copy of this signed Agreement, (2) payment in full or the first installment, and (3) scheduling of the Coaching Sessions.
Expectations and Responsibilities
As your Coach, my role is to:
· Come to each Coaching Session prepared.
· Devote my full attention to you during the Coaching Sessions.
· Stretch you outside of your comfort zone into new areas and support you as you do so.
· Provide a safe space where you can express yourself and be heard.
· Challenge you to grow into the life that you want for yourself.
· Offer support, encouragement, feedback and guidance throughout the Program.
As the Client, your role is to:
- Show up for each Coaching Session on time with 100% focus and without distractions.
- Complete the Welcome Packet and return it at least 24 hours prior to your first Coaching Session.
- Provide payment for the Program on time.
- Complete action steps between Coaching Sessions.
- Be open to new ideas.
- Be willing to grow and stretch.
- Be ready to take action and make quick decisions.
- Make the Program a priority.
- Be prepared and make time for the work that you need to do for the Program.
- Trust the process.
- Take responsibility for your outcomes.
- Ask any questions as they arise.
Scheduling and Timing
Contacting Me: Being accessible and attentive to my clients is a priority. If you need to reach me between Coaching Sessions, please contact me between 9:00am-8:00pm ET Mondays through Fridays via e-mail at firstname.lastname@example.org. I will do my best to respond to you within 24 hours Mondays through Fridays. On weekends and holidays, I will reply to you within 48 hours or the next business day.
Please note that e-mails are for general inquiries and quick questions pertaining to your Program and you will receive laser e-mail responses. If you need to discuss something at length, I may request that we have an in-depth conversation during your next Coaching Session.
Scheduling Coaching Sessions: You will receive the link to schedule your Coaching Sessions through Time Trade. Please pick a set time and day each week and schedule all of your Coaching Sessions when you receive the link. I will send you a confirmation email with details of each Coaching Session. It is your responsibility to initiate each Coaching Session via phone or Skype. Please be prepared to start and end each Coaching Session on time.
Cancellation or Rescheduling: If you need to cancel or reschedule a Coaching Session for any reason, you must do so at least 24 hours prior to the scheduled session. Please use the Acuity system to cancel and reschedule another available time. If less than 24 hours notice is provided, you must cancel through Acuity and send an e-mail to email@example.com. Appointments cancelled with less than 24 hours notice are forfeited without the opportunity to reschedule.
Investment and Payment
One - time payment of $97. There are no refunds.
You agree that you are financially willing and able to invest in this Program by choice, and by so doing, you are not in any way incurring any economic hardship.
Authorization and Receipt: If paying by PayPal, debit card, or credit card, you give us permission to automatically charge your credit or debit card as payment for your Program without additional authorization, for which you will receive an electronic receipt. If you are paying via a PayPal invoice, you must pay the amount due or your Program will be put on hold until payment is made.
Missed Payment: If payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and have a 3 day grace period to make the payment following the due date. During this time, the Program will be put on hold and no Coaching Sessions will be held, including during the grace period. If no payment is made within the 3 day grace period, the Program will automatically terminate and you will forfeit any remaining Coaching Sessions and Program access. However, any remaining payments are still due. Payments must be received at least 24 hours prior to a scheduled Coaching Session, otherwise the Coaching Session is cancelled and cannot be made up until payment resumes.
Refund Policy: I want you to be happy with your Program. If for some reason you are not satisfied you may stop the Program at any time, whether or not you have held all of your Coaching Sessions. Because we will have invested considerable time and effort in your Program, if you decide to withdraw for any reason, you will remain fully responsible for all payments and the full cost of the Program. No refund will be provided.
All information exchanged during the Program will be kept strictly confidential. I will not disclose confidential information that you share with me during the Program to anyone else without reason to know such information, unless required by law, ethics, or upon written authorization by you.
Intellectual Property Rights
Lauren Joyce, Lauren is Joy, retains all ownership rights to the materials provided during your participation in the Program. The copyrighted and original materials you are provided for your individual use only and with a single-user license. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from me electronically or otherwise without my prior written consent. All intellectual property, including the copyrighted Program materials, shall remain the sole property of Lauren Joyce, Lauren is Joy, and no license to sell or distribute my materials is granted or implied. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Program, including any of the Program materials.
Personal Responsibility, Disclaimer & Release of Claims
Personal Responsibility and Assumption of Risk: You acknowledge that you take full responsibility for your health and well-being and all decisions made before, during and after your Program. I have used care in preparing the information provided to you, but all of my information, programs and services are made available to you as self-help tools for your own personal use and for informational and educational purposes only. You accept full responsibility for your choices, actions and results, and expressly assume the risks of the Program for your use, or non-use, of the information provided to you. You also understand that you are expressly assuming all of the risks of the Program, whether or not such risks were created or exacerbated by the Program.
Disclaimer: Lauren Joyce, Lauren is Joy explicitly states that while serving in the role of a Transformative Life Coach, I am not, nor am I holding myself out to be, a doctor, psychologist, therapist, licensed nutritionist, registered dietician, or spiritual counselor or any other kind of medical practitioner in any way at any time before, during or after your Program. Nothing contained in this Program is intended to be a substitute for the medical diagnosis or treatment that can be provided by your own physician, therapist, or another qualified health care practitioner. I explicitly state that the information provided to you is solely for educational and informational purposes only, and it is not for the purposes of diagnosing, preventing, treating or curing any health problem or disease. I am not providing medical, mental health, legal or financial advice in any way. You should always seek the advice of your own physician or another qualified health care practitioner regarding any specific medical condition, and your own attorney, accountant or financial manager regarding your own legal and financial situation. By signing this Agreement you agree that you are also consenting to the full Disclaimer which may be found on my website.
Limitation of Liability, Indemnification, and Release of Claims: Lauren Joyce, Lauren is Joy may not be held responsible in any way for the information that you request or receive through this Program. By signing this Agreement, you fully and completely hold harmless, indemnify and release Lauren Joyce, Lauren is Joy and any employees, shareholders, directors, staff, consultants, agents, or anyone affiliated with us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or will have in the future against me or us, arising from your participation in or in any way related to the Program, even if we were aware in advance of the possibility of any such claim.
Other Important Terms
Termination: Either party may terminate this Agreement at any time with 72 hours written notice via email.
If the Coach terminates the Agreement, any outstanding payments for services that already have been provided to date will be due immediately. Any payments already made for Coaching Sessions that have not yet been held will be immediately refunded pro rata.
If the Client terminates the Agreement, the client remains financially responsible for the full cost of the Program and must immediately make any payments that are due. No refunds will be provided.
All of the terms of this Agreement, including all Investment, Refund Policy, and Intellectual Property terms, will still apply even after termination by either of us.
Notice: All correspondence or notice required regarding the Program shall be made to firstname.lastname@example.org and to the Client at the e-mail address provided during enrollment in the Program. Should the Client’s e-mail address or contact information change at any time throughout the course of the Program, it is the Client’s responsibility to update the contact information within 72 hours.
Entire Agreement: This Agreement constitutes the entire agreement between the Parties and any prior understanding or representation of any kind shall not be binding upon any Party, except to the extent incorporated in this Agreement.
Modification of Agreement: Any modification of this Agreement or additional obligation assumed by any Party in connection with this Agreement shall be binding only if evidenced in a writing signed by each Party.
Assignment: Neither this Agreement nor any other rights or obligations under this Agreement shall be assigned or otherwise transferred.
No Waiver: The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement.
Effect of Partial Invalidity: The invalidity of any portion of this Agreement will not and shall not be deemed to affect the validity of any other provision. In the event any provision of this Agreement is held to be invalid, the Parties agree that the remaining provisions shall be deemed to be in full force and effect as if they had been executed by both Parties subsequent to the expungement of the invalid provision.
Governing Law: This Agreement shall be construed according to the laws of the State of Pennsylvania and all laws and regulations of Allegheny County, Pennsylvania.
Dispute Resolution: Client and Coach will do their best to work out any differences through a phone conversation or via email. However, should a dispute ever arise between us, we agree now that we will submit to binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, the Client must submit your complaint to me with full details about your dissatisfaction with your Program via e-mail to me at email@example.com. The Client understands that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No award of consequential or of any other type of damages may be granted. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement Client agrees to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted in e-mail, or shall otherwise be forfeited forever. Arbitration will be held in Allegheny County, Pennsylvania, and the prevailing party shall be entitled to all reasonable attorney’s fees and costs necessary to enforce the Agreement.
Non-Disparagement: In the event of a dispute between Client and Coach, Client agrees not to engage in any conduct or communications, public or private, designed to disparage the Program, Lauren Joyce or Lauren is Joy. Where requested by law or arbitration, of course, Client is not prohibited from sharing their thoughts and opinions as a part of the legal process.
By signing this Agreement, we are both acknowledging that we have read, understand, agree to and accept all of the terms in this Agreement. Your Program will not begin until this signed document has been received, and payment has been made.
Lauren Joyce, The Magnetic Woman LLC